Privacy policy

Effective June 2026

Vandercrest Wellness, LLC ("we," "us") operates glycobalancehealth.com. We keep this policy short and readable on purpose. It describes what we collect when you visit or order, why, and the choices you have.

Information we collect

We collect two kinds of information. The first is what you give us: your name, shipping and billing address, email, phone number and order details when you buy Glyco Balance or contact support. The second is collected automatically as you browse, such as your device type, browser, pages viewed and general location derived from your IP address, gathered through standard cookies and analytics.

How we use it

We use your information to process and ship orders, provide customer support, handle refunds and returns, prevent fraud, comply with the law, and, if you opt in, send occasional updates. Payment card details are handled by our authorized checkout partner; we do not store full card numbers on our own systems.

How it is shared

We share information only with the partners that help us run the business: our payment processor, our fulfillment and shipping providers, and our analytics and email tools. These partners may use your data only to perform their work for us. We do not sell your personal information. We may disclose information when required by law or to protect our rights and customers.

Cookies and analytics

Cookies remember your session and help us understand which pages are useful. You can block or delete cookies in your browser settings, though some parts of the site may work less smoothly without them.

Data retention and security

We keep order records for as long as needed to support your account, meet legal and tax obligations, and resolve disputes. We use reasonable administrative and technical safeguards to protect your information, though no method of transmission over the internet is perfectly secure.

Your choices and rights

You can unsubscribe from marketing emails at any time using the link in each message. Depending on where you live, you may have the right to access, correct or delete the personal information we hold. To make a request, email [email protected] and we will respond within a reasonable time.

Children

Glyco Balance is intended for adults. We do not knowingly collect information from anyone under 18.

Updates and contact

If we change this policy, we will update the effective date above. Questions about privacy can go to [email protected] or the address on our contact page.